Mobicule is a pioneer in digital debt
collection platform with over two decades of experience.
1) What are the most
common challenges in Debt Resolution?
Debt resolution faces challenges in inadequate lender-borrower
communication due to traditional, intrusive methods that provoke borrower
resistance. However, digital debt resolution platforms now leverage SMS, WhatsApp, and
email for personalised communication, addressing this challenge effectively.
Another critical issue is reliance on manual, subjective decision-making
processes in the industry, causing inefficiencies due to lack of real-time
data. Modern platforms provide comprehensive borrower insights, including
payment history, financial status, and behaviour. Customised recovery
strategies use advanced analytics and machine learning enhancing the likelihood
of successful debt resolution.
2)
How AI is playing a role in Debt Resolution?
Previously, debt resolution used
call-and-respond methods, leading to errors and reputation issues. Advanced AI
has revolutionised this by optimising efficiency, saving time and costs in debt
resolution. AI has also introduced automated channels such as SMS, voice bots,
WhatsApp, and emails, improving customer engagement and satisfaction, and
minimising losses during recovery. AI further predicts defaults by analysing
real-time data and borrower behaviour, enabling personalised, customer-focused
strategies by lenders and debt resolution agencies thus significantly enhancing
debt collection and recovery effectiveness.
3)What
sets Mobicule Technologies apart?
Mobicule distinguishes itself in the debt resolution industry through
its early entry, leveraging extensive experience and in-depth market knowledge.
Our pioneering end-to-end platform provides a comprehensive view of the
borrower’s journey from early to late delinquency stages. Operating effectively
in rural markets have enhanced our ability for cash collection, positioning us
uniquely in managing diverse portfolio scenarios and catering to Bharat.
Despite prevalent cyber threats and fraud risks, we have successfully
penetrated this segment. Mobicule’s platform fosters mobility in debt
resolution, optimises lender operations, automates allocations, and facilitates
collections via multiple modes, including cheque, cash, UPI, debit, POS, AEPS,
and offline capabilities. This ensures uninterrupted operations, even in
low-connectivity areas. With a robust portfolio encompassing 40+ clients and
serving 400,000+ daily users, processing over 10 million transactions, our
commitment to advancing debt recovery and collection is unparalleled.
4)
How is Mobicule overcoming the traditional loan recovery challenges through its
Phygital Debt Resolution Platform?
Mobicule’s technological advancements have innovated debt resolution, introducing
"phygital" platform that blends physical and digital strategies to
resolve traditional loan recovery issues. Our phygital debt resolution platform
is pivotal in enhancing communication, employing data-driven decisions, cutting
operational costs, improving customer experience, and streamlining processes.
We provides a more efficient, cost-effective, and customer-centric approach to
debt resolution, benefiting both lenders and borrowers. As the financial sector
progresses, Mobicule is poised to set a new benchmark in loan recovery
practices.
5)
What are the unique features of Mobicule’s Industry First Phygital Resolution
platform mCollect?
Mobicule’s mCollect platform has disrupted debt
collection by blending AI technology with human interaction to minimise bounce
rates and enhance efficiency. Traditionally, banks and NBFCs handle cases
digitally first, then escalate unresolved ones to contact centres, resulting in
inefficiencies and increased expenses. Mobicule integrates a 100-plus seater
multilingual, multi-city contact centre with digital outreach, providing an
omni-channel solution. This platform optimises digital and human synergies,
leveraging real-time customer interactions and behaviour. It covers all stages
of delinquency, including settlement, asset repossession, and legal workflow
management, supported by legal experts, aiming to improve recovery rates and
lower costs for financial institutions.
7)
Why has Mobicule launched Phygital Notice?
Mobicule has recently launched a secure,
intelligent “Print to Post” solution for managing the printing and dispatching of Phygital legal
notices. Capable of dispatching 2.4 million notices per month, Mobicule aims to
reduce operational costs for customers by 30%. As a recognised leader in
phygital debt resolution and digital customer on-boarding in India, Mobicule’s
single-click Print to Post solution, Phygital Notice marks a significant
advancement in their debt resolution journey. By integrating physical and
digital communications, this innovative service enhances customer satisfaction
and boosts financial performance, reinforcing Mobicule's revolutionary impact
and deep penetration in the debt resolution and loan recovery space. This
service will further streamline the delivery of both physical and digital
communications to enhance customer satisfaction and boost financial
performance.
8)
How will Phygital Notice assist financial institutions in handling their
extensive needs for printing and dispatching physical legal notices?
Financial
institutions, corporations, legal firms, and government agencies frequently
encounter difficulties managing the extensive printing and distribution needs
of physical legal notices. Challenges include high operational costs, printing
inefficiencies, compliance with security regulations, delivery errors,
logistical complexities, and updating delivery statuses. Maintaining regulatory
compliance and data security further complicates operations, increasing costs
and inefficiencies.
Mobicule's Phygital Notice provides an
efficient, reliable, and cost-effective solution to these challenges.
Traditional methods of printing, packaging, posting, and tracking legal notices
often lead to inefficiencies and errors, risking consumer data. Addressing
these concerns, we developed a streamlined Phygital solution with one-click
print-to-post functionality. This approach seamlessly integrates digital and
physical processes, eliminating manual steps and reducing errors. Users can
initiate the entire process with a single click, managing document creation,
printing, addressing, and dispatching efficiently. Leveraging digital
technology improves tracking, ensures compliance, and optimises costs,
effectively enhancing efficiency, accuracy, and cost-effectiveness in managing
legal notices.
9)
What are the USPs of phygital notice?
Phygital Notice, our secure service, automates
instant consumer dispatch, boosting team productivity with strict adherence to
compliance and security. This approach reduces costs and enhances efficiency.
Mobicule swiftly adapts to customer needs, using agile technology for
AI/ML-driven legal communication management. Integrated with our mCollect
platform, Phygital Notice offers real-time insights, streamlining borrower
journeys and recovery processes on a unified platform. Supported by
collaborations with India Speed Post and industry experts, this solution
ensures secure debt recovery for banks and NBFCs. Overall, Phygital Notice
delivers cost savings, improved efficiency, compliance, and a superior customer
experience, essential across diverse industries.