Siddharth Agarwal Founder and
Managing Director Mobicule Technologies and Raju RamaSwamy -Head Growth Markets
and Alliances, Mobicule Technologies announces their expansion in Bangalore
with 200 new hirings
July 01, 2024
|Monday: Mumbai-based, Mobicule Technologies Pvt. Ltd., a
frontrunner in Phygital Debt Resolution and customer onboarding, proudly
announces its strategic expansion in the South India market, marking a
significant step towards enhancing its presence and capabilities in the
Phygital Debt Resolution sector. This expansion is highlighted by the
establishment of an integrated Phygital Contact
Center in Bengaluru and print-to-post facility in Chennai, designed to
drive growth and improve service delivery in the region.
Following the successful launch
of its Phygital Contact Centre and the Intelligent “Print-to-Post” solution in Mumbai,
Mobicule Technologies continues to make substantial strides in the fintech
sector. The company is set to enhance customer experience strategies for banks
and NBFCs, reduce bounce rates, and improve the efficiency of Debt Collection
and Recovery through advanced user behaviour analytics, risk assessment, and a
combination of digital, AI-enhanced, and physical communication strategies.
The hub office in Bengaluru
will serve as a vital cog in the wheel for Mobicule's operations in Southern
India, supporting a broad spectrum of functions, including sales and support
office and a fully integrated Phygital Contact Center. This facility is
expected to host a significant number of new employees ranging from tech
specialists and data analysts to customer service representatives and
managerial staff, reflecting Mobicule’s dedication to local talent and economic
growth.
Siddharth Agarwal,
Founder and Managing Director of Mobicule Technologies, emphasized the
strategic importance of this expansion, "Expanding into Bengaluru
aligns perfectly with our strategic objectives to bolster our market presence
and tap into the abundant local talent, propelling our innovative solutions to
new heights. This expansion is more than just a growth strategy; it represents
Mobicule's ongoing commitment to revolutionize debt resolution services through
cutting-edge technology.
Yatin Pednekar,
co-founder and CTO of Mobicule Technologies, further
emphasized, “The strategic importance of Bengaluru in the company's expansion
plans. He notes, 'Bengaluru's dynamic environment and its renowned status as
India’s tech hub are instrumental in driving our growth and pioneering
initiatives in the fintech sector. This city’s vibrant economic landscape
provides the perfect ecosystem for innovation and technological advancements.
Yatin further highlights how Mobicule Technologies harnesses cutting-edge
technologies, stating, 'We utilize advanced artificial intelligence, machine
learning, and real-time analytics as part of our core strategy.
Raju RamaSwamy,
Head – Growth Markets and Alliances said “Our
partner strategy has provided thrust to further strengthening our positioning
as an end-to-end platform for collection and debt resolution. Through this
collaboration, we leverage the technologies and services from top Cloud,
communication and payment gateway providers, Feet on street, Contact Center
solutions and legal service ecosystems. This has allowed our customers to
deploy new services quickly, integrating tightly and deliver a best-in-class
customer experience.
With these new initiatives in
Bengaluru and Chennai, including the sales office and integrated Phygital
Contact Center and one of its kind fully automated Print-to-Post facility ,
Mobicule Technologies is set to significantly enhance its service offerings and
customer interaction, establishing new benchmarks in the fintech industry.
About Mobicule (Mobicule
Technologies Pvt. Ltd.) - Delivering Actionable Intelligence | Mobicule is a
pioneer in products focused on mobile field force and has successfully deployed
and managed some of the largest mobile field force implementations across Sales
& Distribution, Telecom, BFSI .With its experience and domain knowledge now
spanning across 2 decades it has established its niche in Debt Collection, KPI
& Gamification, Digital KYC integrated end to end with internal (core
banking, EPR, CRM) and external systems (credit bureaus, govt portals). Backed
by a strong R&D and adopting the latest and upcoming technologies it has
managed to establish a niche market position. Mobicule's steadfast vision and
commitment to add value to its customers, employees and all its stakeholders
has put it on a rapid growth path to attain a leadership position in the
business domains it caters to.