Chennai, India, August 29, 2024: Ilara Hotels and Spa has become known for
providing personalised care and its luxurious living aesthetics. This hotel
chain, founded in 2012 by Bivan Choudhury and his wife, Goshmi Seth, has
established a name by providing a distinctive fusion of luxury and cultural
authenticity across its 17 properties nationwide.
Bivan, drawing from his extensive industry
experience, saw a need for hotels that could provide premium amenities without
sacrificing the warmth of personalised interactions. “The inspiration for
founding Ilara Hotels and Spa came from a passion for hospitality and a
desire to create serene, luxurious environments that offer our guests
unparalleled comfort and relaxation,” he shares.
Ilara’s intent to bring regional culture into
each property is what makes it special. Every element, including the food and
architecture, has been thoughtfully designed to reflect the essence of its
location. Goshmi elaborates, “Each Ilara property is designed to reflect its
local culture and community. We work closely with local artisans and businesses
to infuse authenticity into our guest experience.”
The Ilara team continued to thrive throughout
the company’s remarkable growth. Bivan emphasises, “By empowering my team and
creating a supportive environment, we align personal growth with the company’s
objectives.” This philosophy has fostered a culture of innovation and
excellence that permeates every level of service.
The team, which is overseen by Bivan and
Goshmi, consists of seasoned experts from a range of fields, such as marketing,
operations, finance, and culinary arts. Rahul Kaushal, Director of Operations;
Chandrasekhar, CFO; Ashok, Senior Manager of Operations; Heads of Operations
Raja Mohammed and Samson; Head of Marketing Chakradhar; and Head of Food and
Beverages Clayton Carter are among the important team members.
An essential component of Ilara’s operations
is technology. The brand uses creative approaches to improve the guest
experience, from easy check-ins to customised room settings. With a hint at
upcoming developments, Bivan says, “We’re particularly excited about the
possibilities of AI and IoT in personalising guest interactions even further.”
Ilara pays close attention to sustainability
in addition to luxury. “We are committed to sustainable practices by using
eco-friendly materials, reducing waste, and investing in renewable energy
sources,” says Bivan. This forward-thinking approach minimises the negative
effects on the environment and resonates with the growing eco-conscious
traveller segment.
As Ilara looks to the future, expansion is on
the horizon. Plans are underway to establish a presence in all major
metropolitan cities across India, further cementing its status as a luxury
brand. However, growth isn’t just about numbers for Ilara. Goshmi notes, “We’re
preparing by investing in smart technology and enhancing our sustainable
practices to meet guest expectations.”
Ilara Hotels and Spa has garnered prestigious
national and international recognition, including the National Fame Awards,
International Excellence Awards, India Business Awards, and Asian Iconic
Awards. The journey to this level of success hasn't been without its
challenges. “One of the biggest challenges was finding the right balance
between luxury and sustainability,” Bivan admits. However, these hurdles have
only strengthened the brand’s resolve to innovate and improve.
For aspiring entrepreneurs in the hospitality
sector, Bivan offers this advice: “Be genuinely passionate about what you do
and remain resilient. The hospitality industry can be demanding, but a strong
vision and adaptability can help you overcome challenges.”
Ilara Hotels and Spa is a tribute to what can
be achieved with vision, hard work, and a sincere commitment to guest
happiness. In an industry where excellence is the norm, Ilara has set new
benchmarks, promising a bright future for Indian hospitality. Now, Ilara is
also eyeing hotels in all towns and cities, focusing on management consulting
and franchising opportunities with existing hotels.