By simply sending a 'Hi'
to a dedicated WhatsApp number 86526 35500 or scanning the provided QR code,
commuters can now purchase metro tickets through a conversational interface.
This initiative will cover stations and lines operated by MMMOCL, bringing
next-level digital convenience to Mumbai’s bustling metro network.
Ms. Rubal Agarwal,
Managing Director of MMMOCL, highlighted why WhatsApp was chosen for this initiative: "We
wanted to provide our commuters with an accessible, seamless, and familiar
platform for booking metro tickets. WhatsApp, being widely used across India,
offered the perfect platform. With WhatsApp, we’re offering a simple and
intuitive way for passengers to interact with our metro services. We believe
this will transform the travel experience for millions of Mumbaikars." The
WhatsApp-based ticketing system, powered by PeLocal, is expected to drive
digital ticketing adoption, streamline commuter journeys, and provide an
eco-friendly alternative to paper tickets.
Ravi Garg, Director,
Business Messaging, Meta in India, added, “This integration will significantly enhance the
travel experience for millions of commuters across the Mumbai region with
features like quick ticket purchases and easy retrieval of past transactions,
making ticket purchasing as simple as sending a message. Through the WhatsApp
based ticketing experience, we are committed to providing a convenient and
user-friendly solution that aligns with our vision of simplifying everyday
commute for people across the country.”
Vivekanand Tripathi, Founder and CEO of PeLocal,
said, "We are proud to partner with MMMOCL to bring WhatsApp-based
ticketing to the Mumbai Metro. After successful implementations with Delhi
Metro, Bus India, and DTC, we have seen the positive impact that
WhatsApp can make in improving commuter experiences. From simplifying ticketing
processes to enhancing operational efficiency,WhatsApp has proven to be a
powerful tool in simplifying public transportation across India. We are excited
to replicate these successes for the people of Mumbai. We appreciate the
invaluable support of Meta, WhatsApp and our messaging partner, Route Mobile,
and payment gateway partner, Zaakpay."
PeLocal has been
instrumental in enabling seamless WhatsApp-based solutions across various
transit systems in India. With its experience in digital transformation,
PeLocal ensures a smooth implementation that meets the demands of millions of
daily commuters.
Key Features of WhatsApp
Ticketing Service:
● Instant Ticket
Purchase: Commuters can buy tickets by sending a simple "Hi" to a
dedicated
WhatsApp number 86526
35500 or scanning a QR code.
● Quick and Easy
Access: Commuters can generate up to 6 QR tickets in one transaction,
simplifying group travel.
● Environmentally
Friendly: The service eliminates the need for paper tickets, promoting
sustainable travel.
● Convenience Fees: A
marginal fee will apply for credit/debit card payments, but UPI-based
transactions will have no
extra charge
About Maha Mumbai Metro Operations Corporation Ltd. (MMMOCL)
The Mumbai Metropolitan Region
Development Authority (MMRDA) has established the Maha Mumbai Metro Operation Corporation Limited (MMMOCL)
on 10th June, 2019 to carry out the “Operations and Maintenance” of all the upcoming
Metro corridors in the Mumbai
Metropolitan Region (MMR).
The idea is to integrate the Operations and Maintenance of all Metro corridors under one authority
with objectives as follows:
·
To
independently carry out business of Operation and Maintenance (O&M), and
related functions of all Metro
lines in Mumbai Metropolitan Region.
·
To
carry out Planning, Identification, Development and Implementation of all
Non-Fare Box Revenue measures.
·
Execute
Property development and construct or maintain or lease out various facilities
in relation to rail transport
system.
About Meta
Meta
builds technologies that help people connect, find communities, and grow
businesses. When Facebook launched
in 2004, it changed the way people
connect. Apps like Messenger, Instagram and WhatsApp
further empowered billions around the world. Now, Meta is moving beyond 2D
screens toward immersive experiences
like augmented and virtual reality to help build the next evolution in social
technology.
About PeLocal Fintech Pvt. Ltd.
PeLocal is a leading fintech company that provides cutting-edge
solutions for digital payments and automated services. With a focus on
enhancing commuter experiences, PeLocal has partnered with numerous transit
authorities, including Delhi Metro and Delhi Transport Corporation to bring the
convenience of WhatsApp-based ticketing to the public.